Support - DreamHome Driver
DreamHome Driver is the delivery app used by drivers working for Dhammatek Limited. It delivers your assigned route to your phone and records proof of each delivery. This page explains how to get help with it.
Contact us
- Email: accounts@dhammatek.co.uk
- Response time: we aim to reply within one working day (Monday to Friday, UK time).
- If you are on a route right now and something is blocking a delivery, contact your transport office directly - they can see your route live and act immediately.
When you email, it helps to include your driver username, the route number, and roughly when the problem happened.
Getting an account
Accounts are issued by your transport office - you cannot register from inside the app, and there is no public sign-up. If you are a driver and don't have credentials yet, ask your transport office. If you have been given a username and password but they are not accepted, ask the office to reset them.
Common questions
I've signed in but no route is showing
A route only appears once the office has assigned it to you and set it for today. If today's run should be there, ask the office to check it is assigned to your driver account and dated correctly. Pull down on the route screen to refresh.
I've forgotten my PIN
The PIN is a local unlock you choose on this device after signing in - it is not your account password. Sign out and sign in again with your username and password, and you will be asked to set a new one.
The office says they can't see my location
Location is shared only while you are signed in, and it needs the location permission granted as "Always" so it keeps working with the screen off. Check Settings → DreamHome Driver → Location on your phone. On Android, a notification stays visible the whole time location is active - if it isn't there, the app is not tracking. Signing out stops it deliberately.
My photos or signatures haven't appeared
The app works without signal: completed stops and their proof are stored on the device and sent automatically once you are back in coverage. If items are still waiting, stay signed in with a connection for a few minutes. Do not uninstall the app while stops are still waiting to send - that discards them.
I'm not getting route notifications
Check notifications are enabled for the app in your phone's settings. Route alerts are sent to the device you last signed in on, and they can arrive between shifts. Signing out does not stop them; turning off notifications for the app does.
The app says I need to update
Install the latest version from the App Store or Google Play. Older versions are blocked once they are too far behind the delivery system to be reliable.
Privacy
What the app collects and why - including how location is used - is set out in full in our Privacy Policy. Data-protection requests go to accounts@dhammatek.co.uk.